1. General information
These terms and conditions apply to your use of this website and should be read together with our privacy policy and any additional service-specific documents we provide. By accessing or using the site, you accept these terms as they apply at the time of use.
The website is intended to present information about expiring UK domain services, domain monitoring, and related acquisition support.
2. Content on this site
We aim to keep the content on this website clear, current, and useful, but we do not guarantee that all information is complete, accurate, or suitable for every purpose. Material published on the site is provided for general information only and should not be relied upon as legal, financial, or technical advice.
Before acting on any information, you should carry out your own checks and seek professional advice where appropriate.
3. Trade names, logos and branding
All branding, written content, page design, logos, graphics, and other material on this website are owned by or licensed to us unless stated otherwise. You may view and print reasonable extracts for your own internal reference, but you may not copy, republish, distribute, or commercially exploit site material without prior written permission.
4. External links
This site may include links to external websites for convenience or general reference. We do not control third-party websites and are not responsible for their content, availability, policies, or the consequences of visiting them.
Any link to another site does not amount to endorsement unless we expressly say so.
5. Enquiries and submitted material
If you contact us, submit a domain list, or provide information through a form, email, or other channel, you confirm that the information supplied is accurate to the best of your knowledge and that you have the right to share it. We may use submitted information to review your enquiry, communicate with you, and assess whether we can provide the requested service.
We are not obliged to accept every enquiry, shortlist, or proposed instruction.
Our contact details can be found here: Contact us
6. Prohibited use
You must not use this website in a way that is unlawful, abusive, fraudulent, harmful, or technically disruptive. This includes attempting to gain unauthorised access, introducing malicious code, copying content at scale, or using the site to support infringement, impersonation, or other illegal activity.
- No misuse of forms, email addresses, or contact details published on the site.
- No posting or sending of defamatory, obscene, threatening, or misleading material.
- No use of our services to pursue domains for unlawful or infringing purposes.
7. No guarantees or warranties
The website and its content are provided on an “as available” and “as is” basis. We do not guarantee uninterrupted access, error-free operation, successful outcomes from enquiries, or the availability of any domain mentioned or monitored through the site.
8. Liability
To the fullest extent permitted by law, we exclude liability for any direct, indirect, incidental, or consequential loss arising from use of this website or reliance on its content. Nothing in these terms is intended to exclude liability that cannot legally be excluded under applicable law.
If you are dissatisfied with the website or these terms, your main remedy is to stop using the site.
9. Our Services Terms
These terms and conditions explain the basis for other services which this website, its content, and any related enquiries or services are provided.
Complaints Procedure
Akaal UK is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we encourage you to contact us so that we can investigate and attempt to resolve the matter promptly.
How to Make a Complaint
Complaints may be submitted by email, post, telephone or via the contact methods published on our Complaints page here.
Please provide as much information as possible, including your name, contact details, the domain name(s) concerned (where applicable), and a description of the issue.
Complaint Handling
We will acknowledge receipt of your complaint as soon as reasonably practicable and aim to provide a substantive response within 10 business days. Where additional investigation is required, we will keep you informed of progress and expected timescales.
Escalation
If you remain dissatisfied after receiving our response, you may request that the matter be reviewed. Where the complaint relates to a .uk domain name registration, you may also refer to the relevant policies and procedures published by Nominet here.
11. Governing law
These terms are governed by the laws of England and Wales. Any dispute arising in connection with the website or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales unless mandatory law requires otherwise.